Shipping & Returns
SHIPPING INFORMATION
- Shipping is $7.95 flat rate.
If you make any other purchases within 24 hours, you will not pay shipping on those orders! Website orders: Free shipping is not rolling, it begins when you make your first purchase and is valid for the next 24 hours.
- Free shipping on orders over $100
-Orders will be processed and shipped within 2-3 business days.
-During a sale, please allow an extra 3 business days for orders to ship.
-Local Pick Ups can pick up their orders in the bin at our warehouse on the next business day after your order is place. Pick-ups are available Monday - Friday from 8:30AM-4PM.
-If you place an order on a Friday, you order will be ready for pick up on Monday as we do not process orders on the weekends. Please email support@macomaboutique.com for our address. We kindly ask that you pick up your orders within 5 business days
INTERNATIONAL SHOPPERS:
Please note you may be subject to Duties and Taxes upon receiving your package
We understand things happen, if you would like to cancel an order, we will try out very best to assist you with this prior to your order shipping. If you email us to cancel and order, please understand that we do not offer refunds. You will receive store credit which you can use at any time to place a new order.
SEZZLE
We now offer Sezzle! SHOP NOW + PAY LATER! No interest and No fees!
Sezzle splits up the payments for you into payments taken out every 2 weeks. Create your Sezzle account here: https://dashboard.sezzle.com/customer/signup
Shopper FAQ: https://sezzle.com/faq/shopper
If you are checking out from a Wall Drop or Live Sale:
Check out like you always do at account.macomaboutique.com and select the “Sezzle” payment option
If you use our Macoma Boutique Mobile App:
First thing you will want to do is log out of the mobile app, and log back into the mobile app using “Facebook” Then, add your items to your cart on the app like you always do Finally, in order to use Sezzle, you will need to checkout at account.macomaboutique.com. Click the “Sezzle” payment option, create an account with Sezzle, enter your phone number so Sezzle can send you your order confirmation and that is it!
RETURN INFORMATION
Macoma Boutique gladly accepts returns on unworn, unwashed, undamaged, unaltered, or defective items for a store credit or Macoma Boutique gift card depending on where you made your purchase. Items purchased on MacomaBoutique.com are eligible for a refund or a Gift Card; Items purchased on CommentSold (Mobile App) receive store credit.
*** Due to our rapidly changing inventory we are unable to offer exchanges ***
HOW TO REQUEST A RETURN
Your return must be requested within 21 days of receiving your order by using our returns portal:
Macoma Boutique Returns Portal <-- CLICK HEREItems are only eligible for return if they are post marked within 7 days of receiving approval to return.
Mobile App orders are eligible for store credit only. Webstore orders are eligible for a refund or store credit.
Macoma Boutique is not responsible for shipping costs for returns. We do not reimburse shipping costs; your store credit or gift card will be the amount paid for the item itself and tax.
FAQ
ARE MY ITEMS FINAL SALE?
-All items ending in ".99" are final sale.
-All items with FINAL SALE in the name of the item are final sale.
-ALL SALE ITEMS ARE FINAL SALE, including items purchased using a coupon code, with the exception of welcome coupons and referral coupons (examples: Black Friday sale, April fools sale, Father's Day, Last Chance Sale, “.99” Sale, Labor Day Sale, Dress60, Jeans45, Tops40, ect.)
-All BOGO items are final sale.
-All leggings, undergarments, including Bralettes, body suits, and Earrings are final sale.
-All mystery and discounted items are final sale.
-All door busters and deals of the day are final sale.
*Please note, Final Sale Shoes are not shipped with a shoe box
ADDITIONAL RETURN INFORMATION:
-All merchandise must be returned unworn, unwashed, and with the original tags attached.
-Items returned to us with makeup, deodorant, pet hair, perfume, smoke, or any other similar stains will be refused and returned to you. You will be responsible for return shipping costs.
-Shoe boxes must be encased in another package for shipping to protect the items; this includes another box, polymailer, wrapping paper etc. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, we will not accept a return.
-We are unable to check if your return has been received. We kindly ask that you allow for 7-10 business days for your return to be processed. You will receive an email once your return has been processed.
ADDITONAL SHIPPING INFORMATION
-Orders that are under 15 oz are shipped First Class mail and do not come with insurance.
-Anything over 15 oz is shipped Priority Mail and comes with $100 worth of insurance automatically.
-We are not responsible for lost or stolen packages.
-Please email us immediately after placing an order if you would like to pay an additional fee to add on insurance or add on additional insurance.
-If your package is lost or stolen please contact us so we can assist you with filing a claim. If your package says ‘Pre-Shipment’ please allow USPS some time to scan in your package before contacting us.
-USPS is experiencing very heavy delays right now; we kindly ask that you allow USPS 60 days to scan in our package. If your package has not been scanned at all after 60 days, please contact us by email and we will take care of you!
-If your package is 'return to sender' we will email you to correct the issue. Should we not receive a response within 30 days, we will donate the items.
DEFECTIVE ITEMS
If you receive damaged or defective merchandise, please email us with you name, order number, and item so we can correct the issue for you. Please include a photo of the damage.
** We must be made aware of damaged or defective items within 30 days of receiving your order **
GIVEAWAYS
Giveaways are mailed typically once a month!
We reserve the right to change these policies at any time.