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[message]Q1: What is Macoma Boutique?
Macoma Boutique is a woman-owned online fashion boutique based in Tarpon Springs, Florida. We specialize in curating over 50 handpicked brands offering trendy, high-quality clothing, shoes, and accessories for women of all sizes (Small-3XL). Since our founding, we've been dedicated to helping every woman feel confident, comfortable, and completely herself through fashion. We carry sizes from Small to 3XL because we believe that every body is beautiful and deserves stylish options.
Q2: Why should I shop at Macoma Boutique instead of other online fashion retailers?
Here's what makes Macoma different:
Q3: Is Macoma Boutique a trusted and reliable store?
Yes! We are a BBB Accredited business with an A rating since January 2019. We have been in business for 9+ years and have thousands of verified 5-star customer reviews.
We operate with a physical address in Tarpon Springs, Florida, maintain transparent pricing, and provide secure checkout options.
Q4: Who is the owner of Macoma Boutique?
Macoma Boutique was founded and is operated by Ashley McPherson, a fashion entrepreneur passionate about empowering women through style. Ashley leads a team of 12 dedicated professionals committed to providing exceptional customer service and curating the best pieces for our customers.
Q5: Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $99 USD. Orders under $99 will have standard shipping fees calculated at checkout. We also occasionally offer free gifts with orders over $125 during promotions.
Q6: How long does shipping take?
Standard shipping typically takes 5-7 business days once your order is processed. Processing time is usually 1-2 business days. Once your order ships, you'll receive a tracking number via email so you can monitor your delivery.
Note: Shipping times may vary during peak seasons (holidays) or for presale items (which may take 2-4 weeks).
Q7: Do you ship internationally?
Currently, we primarily ship within the United States. For international shipping inquiries, please contact us at support@macomaboutique.com or call 727-916-0091.
Q8: What shipping method do you use?
We ship via USPS and UPS depending on your location and order size. You'll receive tracking information via email when your order ships so you can follow its progress.
Q9: Can I expedite my shipping?
Standard shipping is included with qualifying orders. For expedited shipping options, please contact our team at support@macomaboutique.com or call 727-916-0091 to discuss available options and pricing.
Q10: What is your return policy?
We offer a 30-day return policy from the date of purchase. Items must be:
Note: Most orders qualify for free return labels. Once we receive and inspect your return, we'll process your refund or store credit.
Q11: How do I initiate a return?
To start a return:
Alternatively, email support@macomaboutique.com for assistance.
Q12: Do you offer exchanges or only refunds?
We process returns as store credit, which you can use to purchase new items. If you prefer a different approach, please contact our customer service team at support@macomaboutique.com, we're happy to help work out a solution!
Q13: How long does it take to get my refund?
Once we receive your return and inspect the items (usually 3-5 business days), we'll process your store credit. Store credit is typically available immediately for use on your next purchase.
Q14: What if I received a damaged or defective item?
We're sorry to hear that! Please contact us immediately at support@macomaboutique.com with photos of the damage. We'll make it right, whether that's a replacement or refund. We want you to be completely satisfied with your purchase.
Q15: How accurate is your sizing?
Our sizing follows standard US sizing for most brands. However, because we carry 50+ different brands, sizing can vary by brand and style. We recommend:
Q16: How do I know what size to order if I'm between sizes?
If you're between sizes, we recommend checking the size chart on the product page and reading customer reviews, as many shoppers share fit feedback. You can also view our “Meet the Models” section to see how items fit on different body types. If you're still unsure, email us at support@macomaboutique.com and our team will gladly help.
Q17: Do you carry plus or curvy sizes?
Yes! We proudly carry sizes Small through 3XL and offer a dedicated CURVY collection featuring styles curated specifically for fuller figures. Many of our best-selling styles are available in both regular and curvy fits.
Q18: Where can I find size measurements?
Each product page includes a size chart specific to that brand or style. Because measurements can vary by brand, we recommend checking the product listing directly or contacting us at support@macomaboutique.com with your measurements for personalized guidance.
Q19: What if an item doesn’t fit?
No worries! If an item doesn’t fit, it’s eligible for return within 30 days as long as it’s unworn and has original tags attached. Simply start a return through our Returns Portal and we’ll take care of the rest.
Q20: What brands do you carry?
We partner with over 50 carefully curated brands. Popular names include Corky’s, Very G, Easel, POL, GRACE + EMMA, Tova, and more. We also offer exclusive Macoma originals. New brands and styles are added regularly.
Q21: Do you carry a specific brand?
You can use the search bar on our website to see if we carry a specific brand. If you don’t find what you’re looking for, feel free to email support@macomaboutique.com—customer brand suggestions are always welcome.
Q22: Are all items in stock?
Items marked “In Stock” are available for immediate shipment after processing. Some items are listed as “Presale,” which typically ship within 2–4 weeks. Stock status is always noted on the product page.
Q23: Do you offer wholesale or bulk orders?
For wholesale or bulk purchase inquiries, please contact our team directly at support@macomaboutique.com so we can review availability and pricing options.
Q24: Are your products authentic?
Yes. Macoma Boutique is an authorized retailer for all brands we carry. Every product is 100% authentic and sourced directly from approved vendors and distributors.
Q25: What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, American Express, and Discover, as well as Apple Pay, Google Pay, PayPal, Shop Pay, Diners Club, iDEAL, and other secure payment options.
Q26: Do you offer payment plans?
Yes! We offer payment plans through Sezzle, allowing you to split your purchase into interest-free payments. Additional details can be found on our Sezzle FAQ page.
Q27: Is my payment information secure?
Absolutely. Our checkout process uses SSL encryption and secure payment gateways. Your payment information is never stored on our servers and is fully protected.
Q28: Can I use a gift card?
Yes! Digital gift cards can be purchased on our website and used toward any order. Gift cards never expire and are delivered instantly via email.
Q29: How do I create an account?
Click the account icon at the top of our website and select “Create Account.” Enter your email and password to access order tracking, saved information, and wishlist features.
Q30: Can I track my order?
Yes. Once your order ships, you’ll receive an email with a tracking number so you can monitor your delivery through the carrier’s website.
Q31: How do I view my order history?
Log into your account and navigate to “My Account” or “Order History” to see all current and past orders. You can also track orders through the Macoma Boutique mobile app.
Q32: Can I cancel or modify my order?
If your order hasn’t shipped yet, we may be able to modify or cancel it. Contact us as soon as possible at support@macomaboutique.com or call 727-916-0091.
Q33: What is the Macoma Brave Rewards program?
Macoma Brave Rewards is our loyalty program that lets you earn points on purchases, unlock exclusive discounts, and get early access to new arrivals and promotions.
Q34: How can I contact Macoma Boutique?
You can reach us via email at support@macomaboutique.com (24/7), by phone at 727-916-0091 (Monday–Friday, 8AM–4PM EST), through website chat, or by submitting a message on our Contact Us page.
Q35: What are your customer service hours?
Email support is available 24/7. Phone support is available Monday through Friday from 8AM–4PM EST. Website chat is typically available during business hours.
Q36: What if there’s an issue with my order?
If there’s any issue—such as damage, missing items, or incorrect sizing—contact us right away with details and photos if applicable. We’ll work quickly to resolve it.
Q37: How can I submit feedback or suggestions?
We love hearing from our customers! Email your feedback, style requests, or brand suggestions to support@macomaboutique.com. Every message is read and appreciated.
Q38: Do you have a mobile app?
Yes! The Macoma Boutique app is available on both the Apple App Store (iOS) and Google Play Store (Android) for convenient shopping on the go.
Q39: What features does the app include?
The app offers full product browsing, wishlists, order tracking, easy returns, exclusive app-only deals, and a smooth mobile checkout experience.
Q40: Is shopping on the app secure?
Yes. The app uses the same secure encryption and payment protection as our website, ensuring your personal and payment information stays safe.
Q41: What is the Macoma VIP Community?
Our VIP Community is a private Facebook group where members share outfits, styling tips, encouragement, and receive early access to new arrivals and exclusive promotions.
Q42: How do I join the VIP Group?
Search for “Macoma Boutique VIP” on Facebook and request to join. Our team reviews all requests to maintain a positive, supportive community.
Q43: Where can I find your policies?
All policies are available in the footer of our website, including Shipping & Returns, Terms of Service, Privacy Policy, and Sezzle FAQs.
Q44: Do you have a physical store?
Macoma Boutique operates primarily online, but we are proudly based in Tarpon Springs, Florida. For local inquiries or special requests, feel free to contact us.
Q45: How is my personal information used?
Your privacy matters to us. We never sell or share personal information without consent. Full details on how your data is collected, used, and protected can be found in our Privacy Policy.
