Shipping & Returns

SHIPPING INFORMATION

• Facebook Live Sales/Wall drops/App Purchases: Shipping is $6.95 flat rate.
• If you make any other purchases within 12 hours, you will not pay shipping on those orders!

Please note, during sales we may change the free shipping time to less than 12 hours to accommodate our shipping costs.

• Free shipping on orders over $100 
• Orders will be processed and shipped within 1-2 business days.
• During a sale, please allow an extra 3 business days for orders to ship.

• Local Pick Ups can pick up their orders in the bin at our warehouse on the next business day after your order is place. Pick-ups are available Monday - Friday from 8:30AM-4PM. If you place an order on a Friday, you order will be ready for pick up on Monday as we do not process orders on the weekends. Please email support@macomaboutique.com for our address.
• We kindly ask that you pick up your orders within 5 business days

INTERNATIONAL SHOPPERS: Please note you may be subject to Duties and Taxes upon receiving your package

We understand things happen, if you would like to cancel an order, we will try out very best to assist you with this prior to your order shipping however, it is not guaranteed. If you email us to cancel and order, please understand that we do not offer refunds. You will receive store credit which you can use at any time to place a new order. 

SEZZLE

We now offer Sezzle! SHOP NOW + PAY LATER! No interest and No fees!

• Sezzle splits up the payments for you into payments taken out every 2 weeks.
• Create your Sezzle account here: https://dashboard.sezzle.com/customer/signup
• Shopper FAQ: https://sezzle.com/faq/shopper

If you are checking out from a Wall Drop or Live Sale:

• Check out like you always do at account.macomaboutique.com and select the “Sezzle” payment option

If you use our Macoma Boutique Mobile App:

• First thing you will want to do is log out of the mobile app, and log back into the mobile app using “Facebook”
• Then, add your items to your cart on the app like you always do
• Finally, in order to use Sezzle, you will need to checkout at account.macomaboutique.com
• Click the “Sezzle” payment option, create an account with Sezzle, enter your phone number so Sezzle can send you your order confirmation and that is it!

RETURN INFORMATION

Macoma Boutique gladly accepts returns on unworn, unwashed, undamaged, unaltered, or defective items for a store credit or Macoma Boutique gift card depending on where you made your purchase. Items purchased on MacomaBoutique.com are eligible for a refund or store credited in the form of an electronic Gift Card; Items purchasing on CommentSold (Mobile App or Facebook) receive store credit only.

*** Macoma Boutique does not offer exchanges at any time ***

HOW TO REQUEST A RETURN

• Your return must be requested within 14 days of receiving your order by emailing us at returns@macomaboutique.com with the following information:
  • If you purchased on our website macomaboutique.com email us with your name, order number and the item you would like to return. Please let us know if you want a refund or store credit.
  • If you purchased using CommentSold (Mobile App or Facebook), please email us with your name, CommentSold order number (This can be found in your order history on the app, or in your original confirmation email), and the item you would like to return. *CommentSold orders are only eligible for Store Credit; We do not offer refunds on CommentSold orders

• Items are only eligible for a refund/credit if they are post marked within 7 days of receiving approval to return.

Macoma Boutique is not responsible for shipping costs for returns. We do not reimburse shipping costs or tax; your store credit or gift card will be the amount paid for the item itself.

FAQ

ARE MY ITEMS FINAL SALE?

• All items ending in ".99" are final sale.
• ALL SALE ITEMS ARE FINAL SALE (examples: Black Friday sale, April fools sale, Father's Day, Last Chance Sale, “.99” Sale, Labor Day Sale, ect.)
• All BOGO items are final sale.
• All 'Secondary Offers' are final sale.
• All leggings, undergarments, including Bralettes, body suits, and Earrings are final sale.
• All mystery and discounted items are final sale.
• All mystery items are final sale.
• All items purchased using a coupon code are final sale with the exception of welcome coupons and referral coupons (i.e. Dress40, HoneyMe50, USA35 ect.)
• All door busters and deals of the day are final sale.

ADDITIONAL RETURN INFORMATION:

• All merchandise must be returned unworn, unwashed, and with the original tags attached. Items returned to us with makeup, deodorant, pet hair, perfume, smoke, or any other similar stains will be refused and returned to you. You will be responsible for return shipping costs.

• Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, we will not accept a return. 

• We are unable to check if your return has been received. We kindly ask that you allow for 7 business days for your return to be processed. You will receive an email once your return has been processed.

ADDITONAL SHIPPING INFORMATION

• Orders that are under 15 oz are shipped First Class mail and do not come with insurance. Anything over 15 oz is shipped Priority Mail and comes with $100 worth of insurance automatically. We are not responsible for lost or stolen packages. Please email us immediately after placing an order if you would like to pay an additional fee to add on insurance or add on additional insurance.

• If your package is lost or stolen please contact us so we can assist you with filing a claim.

• If your package says ‘Pre-Shipment’ please allow USPS some time to scan in your package before contacting us. USPS is experiencing very heavy delays right now; we kindly ask that you allow USPS 60 days to scan in our package. If your package has not been scanned at all after 60 days, please contact us by email and we will take care of you!

DEFECTIVE ITEMS

• If you receive damaged or defective merchandise, please email us with you name, order number, and item so we can correct the issue for you. Please include a photo of the damage.

** We must be made aware of damaged or defective items within 30 days of receiving your order **

GIVEAWAYS

Giveaways are mailed typically once a month!

We reserve the right to change these policies at any time.